Frequently Asked Questions

Do you walk dogs together?

We can and prefer to! We strive to provide customized care and will walk your dog alone to learn their personality and determine if they are a good fit for group walks. We always obtain full consent from all parties before commencing group/pack walks.

What happens during a consultation?

Tara will come to your home to meet and greet. This allows your pet to meet us while you are present and they can feel safe. We will discuss your pet’s likes and dislikes, where they stay in your home during the day, where you keep their leash/harness and water, how to enter and exit your home if you are not there. 

When possible we will go for a short walk together to get a feel for your dog’s behavior on leash. This is a great opportunity to ask any questions or voice any concerns to us. Consultations average 30 minutes and are free of charge. 

Do I need to commit monthly?

No. We are happy to assess your needs week to week but do require 24 notice for cancellations to avoid full fees.

What forms of payment do you accept?

E-transfer to norfolktailsdogwalking@gmail.com or cash is accepted. 

What is your cancellation policy?

Please provide 24 hour notice should you need to cancel a planned visit to avoid charges. 

Will you walk in the rain/snow?

Yes. We are prepared and outfitted to walk your pet in all weather and all seasons. 

Do you provide treats?

Yes! With your permission, we will happily share some PureBites Freeze Dried Beef Liver treats with your pup. If you prefer not, that’s ok too!

Can you send me updates/pics of my pet?

Absolutely! We’d love to brighten your day with sweet photos/videos of your fur baby. 

Do you provide leash/harness?

Yes. During our consultation, we will discuss what you are currently using to walk your dog and how that is going for both of you. If an alternate type of leash/harness is required, it will be discussed and agreed upon by both parties and provided by Norfolk Tails. 

How long will my dog’s walk actually be?  

You can choose 30-60 mins. If you have a more specific idea, please reach out. Your dog will receive the full amount of time allotted for their walk. Our travel time does not come out of walk time. 

Are you insured?

Yes. Certificate of insurance is available upon request.

How do I get started?

Call us at 519-909-9731 or drop an email to norfolktailsdogwalking@gmail.com